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IDP Instant LTD: Guarantees and Refund Policy

At IDP Instant LTD, we strive to provide you with reliable service when you purchase an International Driving Permit (IDP). Our Guarantees and Refund Policy ensures your satisfaction. For any questions, feel free to reach out to us via email at contact@idpinstant.com, use the chat widget on our website, or give us a call.

Global Acceptance Guarantee or Your Money Back

Your IDP from IDP Instant LTD is assured to be accepted globally. If it’s rejected in any of the listed countries, you qualify for a full refund.

How to claim your refund:

  1. Get in touch with our Customer Service through chat, email, or phone.
  2. Provide the necessary documents showing the IDP was rejected.
  3. Receive your full refund within 5 business days.

Eligible Cases:

  • Rejection by car rental companies (with supporting documentation)
  • Rejection by traffic authorities in listed countries (with supporting documentation)
  • Claims made within three (3) years from the date of order

Fast Digital IDP Delivery Guarantee or Money Back

  • We promise to deliver your Digital IDP within two (2) hours, or within twenty (20) minutes with express processing.
  • If we fail to meet these delivery times, you are entitled to a full refund.

Important Notes:

  • Your application must be complete and approved to qualify for this guarantee.
  • Incomplete applications are not covered.

Unlimited Free Replacements

Enjoy unlimited free replacements throughout the validity of your IDP. We will manage all replacements and ensure they are shipped to the address specified in your order.

Eligible Situations:

  • All Digital IDP copies
  • Lost printed copies of the IDP booklet and/or complementary card shipped to the same address
  • Orders with tracking information showing non-delivery

Shipping Upgrades or Address Changes

If you need to upgrade your shipping option or change the delivery address:

  • We cover the costs of printing and issuing the IDP; you only pay for the shipping.

30-Day Refund Policy

You can cancel your IDP application within two (2) hours of placing the order for a full refund.

  • A 15% fee for printing and handling will apply for cancellations made after this grace period.
  • Shipping fees are non-refundable once the order has been dispatched.
  • Priority processing fees are non-refundable.

This refund policy applies to orders that have not been rejected by traffic authorities. Refunds also apply to orders without documented evidence of rejection by traffic authorities or car rental agencies.

Eligible Cases:

  • Unused IDPs
  • Refund requests for IDPs not rejected by traffic authorities or car rental agencies
  • Refund requests without documented evidence of rejection by traffic authorities or car rental agencies

Additional Refund Conditions

  • If you order a Digital+Print version and only need the Digital version after the Digital has been processed, we will refund the difference.
  • Priority processing fees are non-refundable.
  • If your IDP has been shipped and you request a refund, the shipping fees will not be refunded.

Non-Refundable Items

Refunds will not be issued under the following conditions:

  • No documented evidence of IDP rejection by traffic authorities or car rental agencies.